HP Scan problem

Discuss problems regarding Acelogix Software products and find solutions
Tomaso
Posts: 9
Joined: Thu Oct 09, 2008 9:30 pm

HP Scan problem

Post by Tomaso » Fri Mar 21, 2014 2:16 pm

I've been having a problem with my network connected HP printer/scanner/fax machine lately.
The 'HP Scan' software was unable to launch because it couldn't detect my device.
After some investigation, I found that Ace Utilities was the culprit..
It had deleted a string value called "NetworkDeviceID", which belongs under this reg. key:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}\0000\DeviceData]
After restoring the string value with its correct value data, and rebooting my computer, HP Scan is working again.

Any idea as to why Ace Utilities would delete this string value?

(Windows 8.1 Pro / 64-bit)

Aneesh
Site Admin
Posts: 898
Joined: Mon Aug 04, 2003 7:12 am

Re: HP Scan problem

Post by Aneesh » Sat Apr 12, 2014 8:33 am

We apologize for replying so late.

We'll check why that entry was 'caught' during the scan. Mean while, you can add this entry to the 'ignore list'.

Run 'Clean System Registry' and let it list the entry in question. Right-click on this entry and choose 'Highlighted item(s) > Ignore always (never find again)' option.
Regards,
Aneesh,
Acelogix Software Team.

Tomaso
Posts: 9
Joined: Thu Oct 09, 2008 9:30 pm

Re: HP Scan problem

Post by Tomaso » Fri Sep 26, 2014 5:20 pm

Here it is in .reg format (asterisks represents values that will be different on other computers of course):

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}\0000\DeviceData]
"NetworkDeviceID"="\\hostname:*********\\ipaddr:***.***.*.***\\guid:\\macaddr:************\\port:*"

hari
Site Admin
Posts: 685
Joined: Sat Dec 13, 2003 2:15 am

Re: HP Scan problem

Post by hari » Mon Sep 29, 2014 2:45 am

Will be fixed in the release version, thanks.
regards,
Hari, Acelogix Team

Post Reply