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acelogix.com • Registration won't save
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Registration won't save

Posted: Sat Apr 01, 2017 2:18 am
by ghendric
I'm using Ace Utilities v6.3 and my registration won't save. It enters fine and gives the message that the registration was successful etc, but if I close the app and reopen it, I have enter the registration info again. Any ideas?
I'm running Windows 10 64bit...

Thanks

Re: Registration won't save

Posted: Wed Apr 05, 2017 3:42 am
by hari
Hi

Please download and install from the below link

http://www.acelogix.com/downloads/temp/ ... s_temp.exe

Try entering the key again and see if it works.

Re: Registration won't save

Posted: Thu Apr 06, 2017 1:31 am
by ghendric
That worked, thanks!

Re: Registration won't save

Posted: Mon Jan 07, 2019 2:49 pm
by ghendric
I recently upgraded to v6.4 and i'm having this problem again.

Re: Registration won't save

Posted: Sat Feb 16, 2019 4:50 am
by hari
Hi

Try installing from each of the below urls and see if one works

http://www.acelogix.com/downloads/aceutils.exe
http://www.acelogix.com/downloads/aceutils2.exe

Re: Registration won't save

Posted: Wed Feb 20, 2019 12:33 am
by ghendric
I tried both downloads and i'm still having trouble. When i enter my registration key, i get a license expired message. I thought i had a life time upgrade. i have a receipt from 2004 but the link in the email doesn't work anymore. My order number is 07162004-52258-7149 if that helps.

Re: Registration won't save

Posted: Thu Feb 28, 2019 3:37 am
by hari
Hi

Please send an email, we will send a new key

Re: Registration won't save

Posted: Fri Mar 08, 2019 5:25 pm
by ghendric
I sent an email to support 2 days ago. I haven't seen anything back yet.

Re: Registration won't save

Posted: Sat Mar 16, 2019 2:46 pm
by ghendric
I still haven't gotten any response..

Re: Registration won't save

Posted: Fri Apr 05, 2019 4:47 pm
by hari
Can you please send an email from another account if you still have not received it?