Ace Utilities no longer loads.

Discuss problems regarding Acelogix Software products and find solutions
Prisoner416
Posts: 18
Joined: Fri Dec 04, 2009 6:45 am

Ace Utilities no longer loads.

Post by Prisoner416 » Sun Oct 02, 2016 9:11 am

Tried to update to the latest version and now the program refuses to even start up despite a clean uninstall/reinstall and reboot. Windows XP.

Ace Utilities has encountered a problem and needs to close. We are sorry for the inconvenience.

Error signature AppVer: 6.3.0.291 ModName: unknown ModVer: 0.0.0.0. Offset: 00020027

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Mon Oct 03, 2016 4:54 am

Hi

Can you please download again and try? We made a small fix for another Windows XP issue, and it might work.
regards,
Hari, Acelogix Team

Prisoner416
Posts: 18
Joined: Fri Dec 04, 2009 6:45 am

Re: Ace Utilities no longer loads.

Post by Prisoner416 » Mon Oct 03, 2016 5:21 am

No luck. Confusing as previous build worked fine.

Ace Utilities 6.3.0 RC1 seems to work.

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Tue Oct 04, 2016 1:46 am

Please download Ace Utilities from the URL

http://www.acelogix.com/downloads/aceutils_test.exe

Install, run and see if the file c:\ace utilitieslog.txt exists.

If so, please send it to me.

Regards
Hari
regards,
Hari, Acelogix Team

Prisoner416
Posts: 18
Joined: Fri Dec 04, 2009 6:45 am

Re: Ace Utilities no longer loads.

Post by Prisoner416 » Tue Oct 04, 2016 6:58 am

Test file runs and installs properly.

04.Oct,01:57:50.AM InitInstance
04.Oct,01:57:50.AM InitInstance1
04.Oct,01:57:50.AM DoArmStuff
04.Oct,01:57:50.AM DoArmStuff 1
04.Oct,01:57:50.AM init 23
04.Oct,01:57:51.AM init 28
04.Oct,01:57:51.AM init 34
04.Oct,01:57:51.AM init 35
04.Oct,01:57:51.AM init 51
04.Oct,01:57:51.AM init 52
04.Oct,01:57:51.AM initretn
04.Oct,01:57:51.AM RegisterIfKeyAlreadySaved
04.Oct,01:57:51.AM RegisterIfKeyAlreadySaved ret
04.Oct,01:57:51.AM DoArmStuff2 1
04.Oct,01:57:55.AM DoArmStuff2 ret

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Wed Oct 05, 2016 3:11 am

Thanks.
You mean the test file does not crash?
regards,
Hari, Acelogix Team

Prisoner416
Posts: 18
Joined: Fri Dec 04, 2009 6:45 am

Re: Ace Utilities no longer loads.

Post by Prisoner416 » Wed Oct 05, 2016 5:11 am

Correct, test file seems to work okay.

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Wed Oct 12, 2016 4:47 am

Please download and install again and see if the issue is resolved.
http://www.acelogix.com/downloads/aceutils.exe
regards,
Hari, Acelogix Team

Prisoner416
Posts: 18
Joined: Fri Dec 04, 2009 6:45 am

Re: Ace Utilities no longer loads.

Post by Prisoner416 » Fri Oct 14, 2016 7:30 am

Seems to be fixed, any idea what the technical issue was?

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Sun Oct 16, 2016 6:24 am

No idea. I think you were still using a previous build.
regards,
Hari, Acelogix Team

Iceman
Posts: 15
Joined: Sat Dec 20, 2014 6:15 pm

Re: Ace Utilities no longer loads.

Post by Iceman » Thu Mar 30, 2017 9:33 pm

I'm experiencing the same problem as posted here. Unfortunately my reloading didn't yield the same positive results!
I too am running XP

hari
Site Admin
Posts: 675
Joined: Sat Dec 13, 2003 2:15 am

Re: Ace Utilities no longer loads.

Post by hari » Wed Apr 05, 2017 3:44 am

Hi

Please download and install from the below link and see if it works

http://www.acelogix.com/downloads/temp/ ... s_temp.exe
regards,
Hari, Acelogix Team

Iceman
Posts: 15
Joined: Sat Dec 20, 2014 6:15 pm

Re: Ace Utilities no longer loads.

Post by Iceman » Thu Apr 06, 2017 6:14 am

Aside from the inconvenience of reloading my license key it seems to have taken and is working.

Thank you

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