error message - sent 2 support emails, no response

NekSanno · Post by **NekSanno** » Tue Oct 24, 2006 3:16 pm

I have sent 2 emails to support but have not received any replies, so I'll try the forum.

I had been using Ace Utilities for the past year on my pc. The last time I tried to launch the program, I got an error to the effect: This program is damaged. You may have a virus or a bad sector. Please reinstall.

I have checked my hard drive thoroughly - there is no virus or bad sectors. I have uninstalled and reinstalled 3 times, but always get the same message.

The only changes to my hard drive since the last successful run of Ace was installing IE7.

Can you give me any help please?

Post by **hari** » Wed Oct 25, 2006 5:51 am

Uninstalling and reinstalling should fix this normally. we will check the issue and get back to you.

Post by **hari** » Fri Oct 27, 2006 8:02 am

Please let me know if you recently updated CA AntiSpyware.

CA Support is aware of the issue, and will release an update with fixes in two weeks.

NekSanno · Post by **NekSanno** » Fri Oct 27, 2006 11:35 am

Yes, you have correctly defined the problem. CA has updated their security suite, and since then this problem has occurred.

Post by **hari** » Sat Oct 28, 2006 4:37 am

The recent CA update has broken many other apps, so hope they will fix the issue soon.

NekSanno · Post by **NekSanno** » Thu Nov 02, 2006 3:21 pm

My isp changed, and thankfully they offer MacAfee instead of CA, so I removed CA and loaded MacAfee, and was able to load and run Ace Utilities.

Thanks for the help and diagnosis!

Software Forum

error message - sent 2 support emails, no response

error message - sent 2 support emails, no response

issue resolved