License Issues

Discuss problems regarding Acelogix Software products and find solutions
bsorrows
Posts: 7
Joined: Tue Dec 21, 2004 1:42 am
Location: Memphis, TN

License Issues

Post by bsorrows » Sat Oct 26, 2019 4:12 am

I purchased several copies of Ace utilities. My first purchase was back in 2003. I still have printed copies of 6 licenses and in saved email I have six copies of upgraded licenses for the the x64 versions. I am at the moment using up to six versions for myself and family members and when I purchased them they were for Lifetime licenses. I am tired of receiving license has expired messages when at times I upgrade the version. Can we fix this issue or are you willing to reimburse me for all my licenses?
Bruce
Cheers :),
bsorrows

hari
Site Admin
Posts: 676
Joined: Sat Dec 13, 2003 2:15 am

Re: License Issues

Post by hari » Tue Oct 29, 2019 4:11 am

Due to the change is the method of storing registration keys, it will expire after two years.
On expiry just email us and we will send a new key.

We will check if we can issue non-expiring keys.
regards,
Hari, Acelogix Team

bsorrows
Posts: 7
Joined: Tue Dec 21, 2004 1:42 am
Location: Memphis, TN

Re: License Issues

Post by bsorrows » Wed Oct 30, 2019 10:40 pm

Thank you Hari. I received the new key and I appreciate it. Sorry I was short in email but spam filter flagged your email response and I did not notice it, my bad. I really appreciate it.
Bruce
Cheers :),
bsorrows

Prisoner416
Posts: 19
Joined: Fri Dec 04, 2009 6:45 am

Re: License Issues

Post by Prisoner416 » Wed Apr 15, 2020 3:49 am

I tried e-mailing but the person thought that I was attempting to upgrade to the 64 bit version.

That upgrade was already handled. I need a new license key, mine does not work with the new version even though it was lifetime.

hari
Site Admin
Posts: 676
Joined: Sat Dec 13, 2003 2:15 am

Re: License Issues

Post by hari » Wed May 20, 2020 3:13 am

Please contact support again, we will send a new key.
regards,
Hari, Acelogix Team

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