Email Support
If you experience any trouble while using any of our products,
we are happy to help you.
Support is very important to us since our customers are our best
ambassadors - therefore all of our products come with lifetime
free support.
We respond to all emails within 24 hours. If you have not
received a reply within 48 hours you should assume that either
we have not received it or our emails are not reaching you. So
please send again saying that you did not receive a reply the
first time. In this case, please give us an alternative email
address also (perhaps the emails we send are not reaching you or
being send to your junk mail folder).
I have not received my registration code! Isn't it about time
?
Do not panic! In many cases, there may be a processing delay. If
you think the delay is too long, email us. Sometimes, people
have supplied the wrong e-mail address. In rare cases, the
registered users are unreachable due to misconfigured e-mail
clients or privacy control.
Lost Registration Code Policy ?
If you register and, for whatever reason, you do not receive an
e-mail us with a registration code or if you are reformatted
your hard drive and cannot find your registration code, simply
e-mail and We will send your registration code. (Please include
your Order# and as much order information as possible, as it
will be easier to locate your order in the database.
If you find us not responding to your emails, please provide an
alternative email address. Or you can post it on our
forum, come back
later and view the reply.
We constantly upgrade our products, and would appreciate your
invaluable feedback.
Support
