Registration won't save

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ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Registration won't save

Post by ghendric » Sat Apr 01, 2017 2:18 am

I'm using Ace Utilities v6.3 and my registration won't save. It enters fine and gives the message that the registration was successful etc, but if I close the app and reopen it, I have enter the registration info again. Any ideas?
I'm running Windows 10 64bit...

Thanks
George
"What does it mean, 'exact change'?" --Spock

hari
Site Admin
Posts: 668
Joined: Sat Dec 13, 2003 2:15 am

Re: Registration won't save

Post by hari » Wed Apr 05, 2017 3:42 am

Hi

Please download and install from the below link

http://www.acelogix.com/downloads/temp/ ... s_temp.exe

Try entering the key again and see if it works.
regards,
Hari, Acelogix Team

ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Re: Registration won't save

Post by ghendric » Thu Apr 06, 2017 1:31 am

That worked, thanks!
George
"What does it mean, 'exact change'?" --Spock

ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Re: Registration won't save

Post by ghendric » Mon Jan 07, 2019 2:49 pm

I recently upgraded to v6.4 and i'm having this problem again.
George
"What does it mean, 'exact change'?" --Spock

hari
Site Admin
Posts: 668
Joined: Sat Dec 13, 2003 2:15 am

Re: Registration won't save

Post by hari » Sat Feb 16, 2019 4:50 am

Hi

Try installing from each of the below urls and see if one works

http://www.acelogix.com/downloads/aceutils.exe
http://www.acelogix.com/downloads/aceutils2.exe
regards,
Hari, Acelogix Team

ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Re: Registration won't save

Post by ghendric » Wed Feb 20, 2019 12:33 am

I tried both downloads and i'm still having trouble. When i enter my registration key, i get a license expired message. I thought i had a life time upgrade. i have a receipt from 2004 but the link in the email doesn't work anymore. My order number is 07162004-52258-7149 if that helps.
George
"What does it mean, 'exact change'?" --Spock

hari
Site Admin
Posts: 668
Joined: Sat Dec 13, 2003 2:15 am

Re: Registration won't save

Post by hari » Thu Feb 28, 2019 3:37 am

Hi

Please send an email, we will send a new key
regards,
Hari, Acelogix Team

ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Re: Registration won't save

Post by ghendric » Fri Mar 08, 2019 5:25 pm

I sent an email to support 2 days ago. I haven't seen anything back yet.
George
"What does it mean, 'exact change'?" --Spock

ghendric
Posts: 7
Joined: Fri Sep 25, 2015 11:10 am

Re: Registration won't save

Post by ghendric » Sat Mar 16, 2019 2:46 pm

I still haven't gotten any response..
George
"What does it mean, 'exact change'?" --Spock

hari
Site Admin
Posts: 668
Joined: Sat Dec 13, 2003 2:15 am

Re: Registration won't save

Post by hari » Fri Apr 05, 2019 4:47 pm

Can you please send an email from another account if you still have not received it?
regards,
Hari, Acelogix Team

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