Q. Why does Ace Utilities find so many invalid entries even after cleaning my registry with other cleaners? Can I delete all the entries found?
A. Ace Utilities cleans all parts of your registry, and is very efficient. All the found entries can be deleted since the program filters out those entries which may make Windows or related applications unstable. There are some sepcial situations wehere you may need to instruct Ace Utilities to ignore certain entries which it finds. You can do this very easily with the options provided. If you're unable to do this by yourself, please contact the Support section or visit our discussion forum and post your query.

Q. How can I change to expert/advanced mode?
A. In the Ace Utilities main window, select 'Menu' > 'configuration wizard'. Click 'Next' until you see 'Turn Expert mode on' option. Check-mark it.

Q. How can I upgrade to a new version of Ace Utilities?
A. Upgrade is easy. Just install the new version over the existing version. You don't have to uninstall the previous version before installing the new version.

Q. Will Ace Utilities run on Windows NT?
A. No.

Q. If I download and install Ace Utilities, can I uninstall it if I want to?
A. Yes, use Control Panel > Add/Remove programs to uninstall Ace Utilities.

Q. Can I register by sending a check?
A. Of course.  Click the purchase link above to visit the order website. From there, choose the postal order option. You will be given an address to send your check/money order  to. You can also use FAX, money orders, phone, Paypal, etc.

Q. I am afraid to use credit cards on the internet?
A. Don't be. The order site (Regsoft.com) is highly secure, according to government standards. If you are still unsure, you can order via phone or check or Paypal

Q. I ordered using a credit card. How long will it take for my registration code to be sent by email?
A. As soon as your credit card is validated, you will get a code. Normally, this is a matter of seconds. But it can take a few minutes or even hours in some cases. If you feel the delay is too long, just contact us. We would be happy to assist you.

Q. I accidentally ordered twice. what can I do?
A. Just contact us and we will refund the duplicate order.

Q. Why are you not replying to my emails?
A. We reply to all our emails within one business day. If you are not receiving any reply,
    * either you have not provided a  valid email address or
    * the emails we send are being filtered as spam by your mailbox. Please see your junk mail folder if this is the case.
     * You can also make use of our forum to get help.

Q. How can I enter the serial number I received into Ace Utilities?
A. Look here.